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Templates & Examples

Start from an example — or from a blank map.

These templates are worked examples, not requirements. Each one is pre-loaded with the phases, roles and outputs typical for that programme, so you have something concrete to edit instead of an empty page. Most are drawn from EU-funded programmes, because that is where the wording is most standardised — but the map itself is the same for any organisation that has to show how its work happens. If none of them fits, start with Your own process — a blank map that works for any service, team or sector. Everything is editable either way.

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Your own process — blank map

Any organisation · any sector · any size

No programme wording, no assumptions. Build your own map with your own phases, roles, decisions and outputs — an intake process, a service you deliver, staff onboarding, a tender submission. Structured to ISO 9001:2015, like every example below.

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You run an EU-funded programme

SICAP, LEADER, ESF+, AMIF, Erasmus+ and more — with the wording auditors and Managing Authorities expect, already in the map. Want the programme behind a map — who pays, who decides, who audits, and what it was read from? See all programmes →

SICAP — Goal 2: support for individuals

Ireland · 6 steps drawn

One-to-one support for people aged 15 and over. Lifelong learning, employment and self-employment, and getting to services. Registration, Personal Plan, interventions, IRIS and exit.

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SICAP — Goal 1: community groups & social enterprises

Ireland · 6 steps drawn

Building the capacity of local groups, social enterprises and networks. Animation, registration, annual support plan, grants and the KPI 1 count.

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Erasmus+ KA210 — Small-scale Partnerships

Ireland · 7 steps drawn

The Erasmus+ action built for organisations that have never done Erasmus+. Two partners, two countries, a fixed €30,000 or €60,000. Deadlines, scoring thresholds and what the lump sum is actually paid for.

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LEADER

All EU — Rural · 7 steps drawn

Rural money decided locally by a Local Action Group. Expression of Interest, the independent Evaluation Committee, grant rates and ceilings, procurement thresholds, and the five-year rule that runs on after the money is spent.

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ESF+ — European Social Fund Plus

All EU · 6 steps drawn

ESF+ supports employment, education, social inclusion and skills across the EU.

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ERDF — Regional Development Fund

All EU · 7 steps drawn

ERDF funds infrastructure, innovation and SME development across EU regions.

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Interreg — Cross-Border Cooperation

EU Cross-Border · 7 steps drawn

Interreg promotes cooperation across EU borders and with neighbouring regions.

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Horizon Europe

All EU — Research · 7 steps drawn

Horizon Europe funds research and innovation across all scientific disciplines.

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Erasmus+

All EU — Education · 7 steps drawn

Erasmus+ supports learning mobility, partnerships and policy reform in education.

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PEACE PLUS

Ireland / Northern Ireland · 7 steps drawn

Cross-border funding through SEUPB, which can pay up to 100% of eligible costs. Jems, the admissibility gate, the Steering Committee, the seven-working-day review window and the 60:40 cross-community count.

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AMIF — Migration & Integration

All EU · 6 steps drawn

AMIF supports asylum, migration and integration of third-country nationals.

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Local Authority — ERDF Capital Project

Ireland & EU · 6 steps drawn

Local authorities managing ERDF-funded capital investment — infrastructure, regeneration, enterprise spaces, energy retrofit, urban development. Subject to On-the-Spot Verification Visits (OTSVs).

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Education & Training Provider — ETB / SOLAS / ESF+

Ireland · 6 steps drawn

ETBs and contracted FET training providers under ESF+/SOLAS. CPR Art. 82 requires records for 5 years from 31 December of the year of final payment; your SOLAS/ETB contract may set a longer window — check it and apply the longer period. Record data in PLSS and TACS.

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You run a nationally funded scheme

Irish Exchequer-funded schemes — no Managing Authority, no EU regulation, and no published reporting template. What the Department requires of you comes from your own contract, so the map has to carry it.

Tús — Community Work Placement

Ireland · 7 steps drawn

52-week, 19½-hour community work placements for people who are long-term unemployed. The Department selects, a local development company employs and supervises, a community organisation hosts. Three decision points the guidelines leave unwritten: host approval, the match, and the extension at 52 weeks.

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You deliver a service to people

Whole services mapped end to end — from first contact to outcome.

Social Inclusion NGO — ESF+ / AMIF

Ireland & EU · 6 steps drawn

NGOs delivering social inclusion services — housing support, integration, mental health, family support — under ESF+ or AMIF funding.

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Work Integration Social Enterprise (WISE) — ESF+

Ireland & EU · 6 steps drawn

Social enterprises employing disadvantaged groups under ESF+ Art. 4 — long-term unemployed, NEETs, people with disabilities. Critical: eligibility must be verified and documented before employment begins.

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Community Enterprise / Social Co-operative

Ireland & EU · 6 steps drawn

Community enterprises and social cooperatives delivering local services under EU grant funding, de minimis support or mixed public/private financing.

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Service delivery — from request to outcome

Any charity or nonprofit — core service, any funding source · 6 steps drawn

The core cycle behind any service you deliver — how a request or referral becomes a real outcome for the person or community you serve. Works the same whether you are EU-funded, government-funded, or self-funded.

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You run the organisation behind it

People, money, data and safety — the processes every audit asks about first: safeguarding, complaints, HR, finance, volunteers, donations, IT, planning.

Safeguarding concern — raise, report, respond

Any organisation working with children or vulnerable adults · 6 steps drawn

What happens the moment someone raises a safeguarding concern — who hears it, who decides, who is told, and what evidence remains. One of the highest-stakes processes any organisation runs.

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Complaint or feedback handling

Any organisation accountable to the people it serves · 6 steps drawn

From someone raising a complaint to it being resolved and the pattern reviewed — required by the Charities Governance Code principle of being accountable and transparent.

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Volunteer recruitment & onboarding

Any charity or community organisation · 6 steps drawn

From a volunteer expressing interest to being active and supported — the process every volunteer-involving organisation runs, funded or not.

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Donation & gift processing

Any charity — fundraising from the public · 6 steps drawn

From a gift being received to it being banked, recorded, acknowledged and reported — the core financial-control process every charity needs regardless of funding source.

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Incident management & learning

Any charity, housing or social-care organisation · 6 steps drawn

See exactly what happens after an incident is reported — who is told, how it is looked into, and what changes as a result. From the first record to verified closure, learning and the risk register.

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Finance & accounts — budgeting, forecasting and reporting

Any charity or nonprofit — internal finance function · 6 steps drawn

How the finance function actually runs — from setting the annual budget through monthly forecasting to reporting the numbers to your board and funders.

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IT & data systems support

Any organisation — internal IT/data function · 6 steps drawn

How IT and data systems are kept running and secure — from a new starter getting access, to what happens when something goes wrong.

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HR — staff recruitment & employment

Any charity or nonprofit employer · 6 steps drawn

From approving a vacancy to a staff member leaving — the employment process, distinct from volunteer onboarding, for organisations with paid staff.

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Strategic & annual planning

Any charity or nonprofit — leadership and board · 6 steps drawn

How strategy turns into an annual plan the whole organisation can act on — the cycle behind every "what are we actually trying to do this year?" conversation.

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Monitoring & internal audit

Any charity or nonprofit — internal oversight · 6 steps drawn

How the organisation checks that it is actually doing what it says — the cycle that turns "we think we’re fine" into evidence.

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Continuous improvement & corrective action

Any organisation closing the loop on problems · 6 steps drawn

What actually happens when something goes wrong or could be better — from spotting it to proving the fix worked.

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