I don't understand what's happening.
Social-impact and public organisations run the processes people depend on. You may use their services — or support and fund them. Either way, when you want to understand how one process actually works, start here: a map is drawn for you, and you can send it to the organisation to check.
Free. No account. Nothing you write is sent anywhere without you.
This works without names of people. You can write “my landlord” or “the housing officer” instead. What you give is sent to Anthropic, the AI company that drafts your map. When you name an organisation, Anthropic may also look up official public pages about it — the pages it used are listed under your map. We do not keep it afterwards. The draft stays only in this browser.
For example: “I applied in March. I got a letter saying it went to ‘assessment’. What happens now?”
Making your draft map.
This usually takes under a minute. You can look away or use another app — this page keeps going without you, and nothing you wrote is lost.
This is taking longer than it should. You can keep waiting — or answer five short questions instead. Your email gets built either way.
You have told us what is happening.
What you gave us does not say how their process works — most people cannot know that from the outside. That is exactly what your email will ask.
Your questions to ask
Five short questions.
Answer the ones you can. Skip any you cannot — a gap is useful too: it becomes a question for the organisation.
These answers stay on this page. Nothing here is sent to us.
Ask them: is this right?
This message shows your understanding and asks them to check it. Answering a clear list is quick — that is why messages like this usually get an answer.
The AI did not need your personal details. The organisation does — they use them to find your file. The message below has three marked places for your name, a reference number from any letter, and the date you applied. Fill them in before you send it; they go only into your email, never to us.
We kept your message to facts and questions. Facts and questions are what get answered.
The picture is for attaching to your email — some people find one picture easier to check than a list. It carries the AI-draft label, like everything here.
If no email window opens, nothing is wrong — this device has no email app set up. “Copy the message” works everywhere: paste it into Gmail, Outlook or whichever service you normally use.
Where to send it: the email address on any letter, email or text they sent you. One general address from the “Contact” page of their website is enough — you do not need to find the exact right person; passing it on is their job. If nobody has written to you yet, your local Citizens Information centre can tell you the right address.
When they reply, you will know where you stand. Organisations that want to answer once for everyone can publish their confirmed process — free — on Open Book. That is their move, not your job.
A Freedom of Information request.
For public bodies in Ireland — departments, councils, the HSE, public schools and universities — you can ask for records formally, under the Freedom of Information Act 2014. You do not have to give a reason.
What this can and cannot do: it works for public bodies only — charities and private organisations are outside FOI (use the ordinary ask on this page for them). Records that are not about you need no reason, and bodies do not check who you are — many people use a first name or initials with a neutral email address. Records about you are different: the body must verify your identity, so those cannot be asked anonymously. The body should acknowledge within 2 weeks and answer within 4. Asking is normally free. This is practical guidance, not legal advice.
If you would rather not use your everyday email: create a free address that does not show your name, with any provider. Replies go there. For non-personal records this is normal and allowed.
Where to send it: every public body lists a Freedom of Information contact on its website — search for “[body name] freedom of information”. Send it from the address you want the records to arrive at.
How this works, in three steps
- 1 · Sketch what you knowPaste the letter or policy you were given, or just describe it. The tool drafts the map — and honestly marks what it doesn’t know: “The document doesn’t say who decides.”
- 2 · Send it: “Is this right?”A ready-written, polite email shows your understanding with the blanks marked, and asks them to confirm or correct it. You send it from your own email; nothing goes out without you.
- 3 · Now you know — and so will the next personYou hold a corrected map: where you are, what’s next, who decides, what if no. The organisation can publish it in Open Book — so the next person never has to ask.
No account. No personal details in the map. You choose who sees it, and you press send — not us.
Why this beats just asking a chatbot
A chatbot answers from general knowledge — confidently, and often wrongly about your case. This page drafts a map that keeps facts and guesses apart: with a document, every fact points to the line it came from; without one, every step stays marked as a draft to check. What it does not know, it says it does not know — and those gaps become your questions. The organisation’s answer settles them, not a guess.
Built to be usable when reading is hard
Short sentences and one idea per step, a predictable order, full keyboard and screen-reader use, no meaning carried by colour alone, and no time limits — nothing here expires while you think. You can make the text larger at the top of the page.
AI use is marked — and here is how it is built
The draft is made by AI and labelled as a draft — on screen and in your email. Under the hood, every field keeps a record of where it came from; guessed timeframes or appeal routes are never shown as fact — they are turned into questions instead. What you give is sent to Anthropic to draw the draft and is not kept; where you name an organisation, Anthropic may also read official public pages about it, and those pages are listed under your map. The draft stays only in this browser. We do this because the EU AI Act expects AI use to be visible to the people it affects. It is our own practice, not a certification.