Someone asked you to show your work. That's a compliment.
A person you serve wants to understand how one of your processes works — how a decision is made, how long the steps take, who is involved. That is not an audit and not an attack. It is one of the most useful questions an organisation can receive: because when you answer it once, clearly, you have answered it for everyone who will ever wonder.
Answer once. Point forever.
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Map it — free, no login
Open the Process Map Builder and describe the process the way it actually runs: the steps, who decides what, what records are kept, and what the person going through it experiences. Any staff member who knows the process can do it.
If the person who asked you included a draft, you only correct it — that is usually faster than writing from scratch. -
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Check it — your word wins
Nothing is published without your explicit consent, and nothing you don't approve appears anywhere. If a draft about a public scheme you run already exists on this site and something in it is wrong, tell us — corrections from the organisation always take precedence, free, promptly.
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Publish it — and point to it forever
In the builder, create a Share link for your finished map and paste it into the form below. After a quick human review it goes live on a page marked "Confirmed by [your organisation], [date]" — a link you can put in your FAQ, your funder reports and your reception desk's reply to the next hundred people who ask. Browse the confirmed library.
Publish your map
Paste your map's share link, tell us who is confirming it, tick the three confirmations — done. A human reviews every submission before it goes live (usually within one working day), and you get the public address by email.
Openness is not a cost. It is the cheapest trust you will ever build.
One answer, every future question
The same explanation you have given by phone a hundred times — written once, beautifully, where everyone can find it. Your team points instead of repeating.
A public page and an embeddable map
Your confirmed map lives on its own page and can be embedded on your own website. It shows the date you confirmed it — evidence, not assertion.
A line for your funder report
"Our [process] is publicly mapped and published" is the kind of sentence funders and boards remember — it shows governance as practice, not paperwork.
Trust, measurably
The Charities Regulator's trust research keeps finding the same thing: openness about how you actually work is among the strongest drivers of public trust in organisations like yours.
Full disclosure — because we sell transparency, so we practise it
Vedomia is a business, an independent Irish company. The builder, publishing your map and corrections to drafts are free — forever. You never need to pay anything to answer a citizen.
Paid extras exist and are clearly marked: a €99 board-ready document pack generated from your map, and deeper mapping engagements for organisations that want their whole operation mapped. They are optional, and no citizen-facing feature depends on them.
And one more promise: this site lists only organisations that answered. If you choose not to publish, nothing about you appears here — no "awaiting reply" flags, no lists, no shame. The choice stays yours.
Show them how it works. Once.
About 20–30 minutes with someone who knows the process. Free, no login, and the result is yours to keep whether you publish it or not.